# Return & Refund Policy

> Learn about our refund process, including eligibility, timeframes, and how to request a return or reimbursement for your purchase.

Our Return and Refund Policy was last updated on 04/063/2025.

Thank you for shopping at BasedLabs AI.

The following terms are applicable for any products that you have purchased from us.

## Eligibility for Refunds

We offer refunds under the following circumstances:

- If the service is not delivered as promised due to an error on our end.
- If a technical issue caused by our platform prevents you from accessing the features you paid for, and the issue cannot be resolved within a reasonable timeframe.

## Non-Refundable Cases

Refunds will not be granted under the following conditions:

- If you change your mind after purchasing a subscription or service.
- If you fail to use the service during the subscription period.
- If the issue is caused by third-party software or tools not affiliated with our platform.

## Refund Process

To request a refund, please follow these steps:

- Contact our support team at tryglima@gmail.com.
- Provide your payment receipt, order ID, and a detailed explanation of the issue.
- Our team will review your request and respond within 3-5 business days.
- If your request is approved, the refund will be processed to your original payment method within 7-10 business days.

This has been generated by dodopayments.com

## Contact Us

If you have any questions about this Refund Policy or require assistance, please reach out to us:

**Email:** tryglima@gmail.com

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Canonical page: https://glima.ai/legal/refund
Last updated: 2025-12-27 07:13:27